Meet a Technical Support Analyst

Educate us concerning your job. 

I began SIG's Help Desk group and afterward moved to the Trading Room Support group, so I've gotten the opportunity to perceive how SIG works both on and off the exchanging floor. My job on the Help Desk was centered around programming and record issues, just as building virtual machines. The Help Desk group makes and screens a meeting span each morning that comprises of different innovation groups, permitting each group to remain refreshed and convey effectively when the money related markets open. I worked off my Help Desk experience when I moved to the exchanging floor, including equipment support, machine updates, and making computerization utilizing PowerShell to smooth out procedures. My group has the test of fixing machines without having the option to reboot them. In the event that a machine crashes, my group has hot extras prepared to trade out and can push any product out immediately. I likewise utilize distant access instruments to assess issues and attempt to determine them. In the event that I can't resolve it distantly, I will either research it face to face or cooperate with one of the other specialized groups to get it settled as fast as could be expected under the circumstances. My mornings include investigating tickets and messages from the prior night. The remainder of my day is spent investigating issues that roll in from clients and taking a shot at ventures, extending from workstation moves and firm-wide relocations to utilizing PowerShell to make things run quicker or all the more proficiently. 

What enlivened you to pick this vocation way? 

At the point when I was 10 or 11, I dismantled my folks' PC. They, obviously, weren't excessively cheerful, so I needed to rapidly make sense of how to assemble it back. I preferred figuring out how every one of the parts cooperated, acknowledged innovation was wherever I looked. 

What caused you to choose to join our group? 

I explored organizations on the web and SIG had great surveys. I enjoyed the climate and there appeared to be a great deal of space for development. During my meeting, I met with the top of the office I would possibly join and he truly sold me on the chance. He discussed the attributes of a fruitful technologist at SIG and I needed to be a piece of the gathering application support analysts. 

What do you like best about SIG's way of life? 

You don't need to be apprehensive about reaching individuals from any group with questions. Individuals are available to helping you and it's anything but difficult to impart across various groups without stressing over chain of command. 

As you would like to think, what is the best advantage SIG offers? 

Space for development. When you go along with, you aren't set in one position. On the off chance that you see yourself developing into another position, you can find out about it and you can some of the time invest energy with the other group to check whether it suits you. 

What is your preferred thing about living in the Philadelphia territory? 

Monday through Friday I am a geek, yet on the ends of the week I am a mountain fellow. I can without much of a stretch escape to Neshaminy Creek or Rausch Creek to unwind and go fishing, outdoors, and going mud romping.

Setting up computers in Moscow: quickly and efficiently

With the end goal for everything to work rapidly, effectively and accurately in your PC, you have to play out the right PC arrangement. Regularly the proprietor doesn't have the foggiest idea how to appropriately arrange the PC, while attempting to freely reestablish the activity of the gadget, programs, reestablish the hard drive. Accordingly, you can get increasingly difficult issues that will contrarily influence the exhibition of the PC in general. To keep away from such difficulties, you have to contact just confided in experts who will give a full scope of administrations, including numerous occasions. This can be tuning the PC for most extreme execution, crippling superfluous administrations, cleaning and defragmenting the hard drive, introducing Windows 10 and numerous different administrations. 

We give a full scope of administrations for setting up PCs in Moscow. Our specialists offer administrations, for example, setting up PCs in your office or home, planning and setting up a PC as per the prerequisites that a client makes, setting up AMD/NVIDIA illustrations card drivers + refreshing drivers, working with BIOS, and so forth. 

Everything that is identified with PC arrangement, including downloading singular projects, introducing exceptional applications, we perform expeditiously, expertly and dependably. 

PC arrangement, how to design a PC with models 

Normally, every proprietor should realize how the working framework functions, what the BIOS is, the manner by which to direct negligible PC setup all alone. Obviously, it is better if the arrangement of PCs in Moscow is completed by a wizard, however when there is no time or there is a longing to freely perform such work, you can attempt organize head abilities. 

Appropriate PC arrangement starts with plan and personalization. Not all Windows 7 working frameworks have this catch, it is just in the Professional and Maximum forms. After the personalization button is squeezed, such work as setting up a Windows 7 subject can be performed, at that point we set up the work area foundation. You can likewise design Windows 7 sounds, change the size of on-screen text, arrange Windows startup. Every one of these tasks are accessible to the normal client who has insignificant information in PC innovation. For instance, you can pick topics from those that the working framework as of now contains, or you can pick the proper choice on the Internet. The foundation picture is correspondingly arranged, execution boundaries are designed, air impacts are changed, the shade of the fringes of the windows is changed. 

On the off chance that it is important to defragment the hard drive or to do its perfect and great cleaning, at that point you will require a master to arrange the PC. Obviously, you can design your PC yourself, yet significant records or projects that you need might be lost and erased. Setting up a PC at home is really not all that costly, yet for this situation the client is certain that there will be no undesirable outcomes as infections, malware, or erased records. 

Truth be told, fix of PCs and workstations in Moscow isn't generally essential. Every client should know a couple of straightforward, however obligatory guidelines that will maintain a strategic distance from visit fixes and calling the wizard. Above all else, this is the force setting. You can't generally kill and on the PC. It is simpler to place it into rest mode or hibernation mode. In this way, it is conceivable to spare power, since when you turn on and off the PC gadgets devour significantly more power than with consistent activity. Additionally, some of the time you have to restart your PC. It happens that a few projects and applications start to back off, and this procedure stacks the whole framework. At the point when you restart, the RAM is cleared, and bombed programs are shut. 

Another significant point is a wide range of utilities that permit you to accelerate the speed of your PC, just as its exhibition. In the event that you question those utilities that your companions or associates have exhorted you, it is smarter to call a pro who will introduce all things needed for high-caliber and effective work on the PC. Always remember that residue cleaning additionally assumes a gigantic job. Residue can cause high temperatures on the processor just as the hard drive. To keep this from occurring, ordinary cleaning is fundamental networking administration. 

Yet, PC tuning firms don't exist to come to clients, particularly in the event that you can call the wizard for nothing whenever. You can figure out how to perform such straightforward activities yourself, and you can possibly call an expert on the off chance that you are not positive about your capacities or in the event that you truly need earnest PC fix or dire PC fix. 

The wizard won't simply enter the program menu and alter the presence of the work area, the style of the symbols, or lead a worn-out residue cleaning. An expert will have the option to perceive shrouded mistakes and breakdowns, give a successful answer for genuine execution issues, introduce excellent programming that will shield your gadgets from malware and infections. 

Proficient PC arrangement (Moscow) - this is setting up your PC without any preparation, this is introducing Windows 8, this is gaming PCs (gathering) and considerably more. And yet, you have to contact a confided in administration, where you will know precisely what will support you and will give qualified help. 

Our organization offers a wide range of administrations that are identified with setting up PCs in Moscow. We will likewise have the option to give you any administrations that may incorporate dire fix of PC gear, hold discussions, give proficient guidance on the further powerful activity of the PC. 

How we are functioning? 

On the off chance that you comprehend that your PC needs assistance, you have to direly call the administration community. All contacts are introduced on our site, so you can leave a solicitation with no issues. Next, the administrator gets back to, explains the subtleties of the breakdown, the need to design or gather the gadget, after which the ace goes out or office to the client. We ensure that the authority's visit will be a totally free assistance, as of now in the analytic procedure you can discover the issues that cause the PC to glitch and decide the expense of setting up or fixing the hardware. Simply after the PC or PC will work regularly, without mistakes and any issues, you pay for crafted by a master. 

Why precisely us? 

Some expected clients of our administration may have a totally intelligent inquiry of why we can be trusted with our PC. The truth of the matter is that our organization has been working in this market section for a long while, while we can ensure that our authorities have all the vital information and experience that permits them to design, introduce and perform different controls with your PC as fast and effectively as could reasonably be expected. In the event that vital, you can arrange different segments and extra parts from us so as to amass a genuinely gainful PC that will play out its undertakings.

Simple IT Risk Management Framework

IT risks are something that always exists in any enterprise and in any company, therefore it is necessary to learn how to minimize such risks by managing them. To do this, it is enough to know a simple scheme for IT risk management to quickly and efficiently start the process. For small and medium businesses, such a scheme can be very simple. First, IT risks are classified, and then they are assessed. Qualitative analysis is used for this assessment. It is determined by the ratio of the likelihood of an incident occurring and the impact of such an incident on the business. Both the one and the other value can be high, medium and low. Further, the scheme is followed by risk reduction. Reducing risk refers to reducing the likelihood that such a risk may occur. It can also reduce the impact of such risk on the business. In this case, the level of risk can be low, medium, high and extreme. Accordingly, the urgency of resolving such claims is determined. For these purposes, an IT Risk Register is set up, which indicates the current level of management and the measures that have been taken to eliminate or reduce risks. Every year such a journal is revised, the available information is analyzed, and the effectiveness of the work carried out is evaluated. That is, this type of activity should be carried out on an ongoing basis. the effectiveness of the work carried out is evaluated. That is, this type of activity should be carried out on an ongoing basis. the effectiveness of the work carried out is evaluated. That is, this type of activity should be carried out on an ongoing basis.

Po9 IT risk assessment and management 

For every organization, IT risk management is a strategic challenge. A special methodology for risk management is being created. At the same time, the task of such a methodology is to enter the level of IT risks into the documents, and introduce strategies to minimize them. Risk management in IT offers several ways to deal with risks. You can avoid risks, reduce the consequences of their implementation, shift them onto someone else, or agree with their presence.

The main tasks of the risk management process include the risk management planning process, risk identification, their analysis and assessment in priority, response planning and monitoring. Planning in most cases means the creation of a special methodology, in which responsible persons are appointed, the tactics of dealing with risks are determined. Additionally, the budget is formed, and the main actions are planned.

Risk analysis of IT projects

Risk analysis of IT projects must be of high quality. It is a process in which different risks are prioritized in order to be further evaluated and analyzed. This process proposes a risk register, after the IT project risks are classified, a risk management plan is drawn up. Next, the scope of the project is described so that its level of uncertainty can be reduced, and then assets are established to determine the level of the organization.

The main risks of IT projects and their consequences

The failure of various projects is often associated with many reasons, but the main ones are the lack of customer requirements, lack of experience or the necessary resources. Also, there may be no interaction with the customer, the work may be forgotten, or there are certain errors in the assessment of labor costs and the timing of the project. It was described above that risks can be functional, technical, technological, personnel-related, incorrect estimation of terms, labor costs and time. There may also be other risks, therefore, the main ones can be identified only on the basis of the company's activities, its organizational characteristics, and other factors.

Risk management: Responsibilities of a network administrator

It is worth noting that risk planning is a mandatory activity that is carried out by a risk information manager, whose contract allows you to take a certain action plan in order to manage risks and level and minimize them.

IT project risk management, which begins with planning, allows you to organize the time and resources spent in the project. For these purposes, there is risk management. There are several basic approaches that allow you to clearly organize risk management planning. First of all, they determine the sufficient amount of time, the resources required to perform certain operations. Also, common grounds are identified that determine the assessment of risks, the likelihood of effective achievement of the result increases.

Methods for identifying and assessing risks

Risk management in IT projects has such an important part as IT project risk assessment and IT project risk analysis. This means that they are identified and evaluated. At the same time, identification and assessment are concepts that are very closely related to each other, and sometimes they cannot be separated from each other. Often, IT risk analysis can be carried out in different directions. A variety of methods can be used to identify risks. The most popular among them is the method using standardized questionnaires, direct selection, analysis of accounting activities, etc.

Questionnaires often have certain standardized sections, which should include general information, financial, administrative data, company management information, technology descriptions, information about personnel, vehicles, technical equipment and much more. Each section contains the most complete list of questions, which makes it possible to get the most objective picture of the company.

Questionnaires can be universal or specialized. The universal worksheets provide general questions that may be appropriate for most organizations. In specialized questionnaires, questions are developed for a specific type of activity, and the specifics of the enterprise's activities are also taken into account. If you use methods such as analysis of accounting, management reporting, you can identify risks in various documents. Indeed, in the course of the company's activities, such risks are necessarily recorded. At the same time, they consider primary accounting documents, acts, statements, etc.

If the methods involve the use of the method of financial documentation, then here they look at the balance sheet, as well as financial statements for a specific period. When management reporting is considered, contracts, orders, contracts and other documents (internal and external) are examined.

There is also direct inspection, which involves the activities of a special inspection at the enterprise. A special document (program) is drawn up, where the whole company is disassembled into separate objects. Further, maps are prepared for each object, in which there is a certain list of questions. When the inspection is carried out, a report is drawn up, which indicates the risks throughout the enterprise and in each separate division.

The risk assessment of an IT project can also be carried out using a statistical method. It consists in studying the statistics of all existing losses and profits that were previously in this or another similar production with a similar type of activity, direction in the organization, management process. To assess the risks of an IT project, examples can be considered at various enterprises, since many of them have a similar type of activity in any direction.

It also happens that IT risks are assessed using a method based on the theory of probability. IT risk is a mathematically expressed probability, so this method allows you to identify all existing problems in this direction with maximum accuracy.

IT project risks are already an understandable category in business organization and management. But it is also very important to know who identifies the risks. These activities are the responsibility of the risk manager. It is not profitable to keep a whole team of such specialists on the staff of the company. Therefore, it is necessary to make sure in advance that such work is performed by the appropriate organization. We are ready to offer you our services, while we can ensure the highest quality of work performed.

Examples of IT project risks can be very diverse - it all depends on the direction in which the company is working, what goals of its activities, what path of development it has chosen. What risk information is important? It is very important to understand that almost every second project is estimated incorrectly in terms of time, timing and organization. Many leaders are overly optimistic about a project. As a result, there are many risks of various categories and levels of complexity. You can see an example of an IT project risk assessment on our website. We carry out such work as efficiently and professionally as possible. You can also focus on your own IT risks, examples of similar risks can also be viewed with us. And to find out and learn everything about the process related to management, analysis and risk assessment, you can contact our specialists. Find out more information by calling the phone number listed on the website. We guarantee that you will be satisfied with the results of our activities, from the method of risk assessment to detailed recommendations for minimizing them.

IT relocation: relocation of IT infrastructure and telephony to a new office

Is your office moving and need to transfer computers, office equipment or servers?

We can carry out the organization of IT office relocation both "turnkey" and pointwise.

IT relocation structure
What can be included in an IT move?

P / p No. Section title Complete list of works How much is?
1 "Dismantling of workstations and office equipment"
dismantling of equipment
packaging*
marking
from 400 rubles per unit
2 "Dismantling and packing servers"
dismantling of equipment
packaging*
marking
from 2000 rubles per unit
3 "Equipment transportation"
loading equipment
transportation
unloading equipment
moving equipment to the installation site in the office
depends on the amount of equipment
4 "Installation, setup of workstations and office equipment"
unpacking equipment
installation of equipment according to the seating plan
connection to mains and power outlets
customization (if required)
performance testing
delivery of work **
from 400 rubles per unit
five "Installation and configuration of servers"
unpacking equipment
installation of equipment according to plan
customization (if required)
etc.
discussed individually define network administrator
* The cost of packaging material is estimated separately

** Before starting work, it is necessary to discuss the procedure for the acceptance of the workability of the workplace. In the event that the network is down, a network problem report can be provided.

Five free programs for scanning and analyzing wifi networks

Acrylic WiFi Home for Windows

Development belongs to Tarlogic Security. This is a free version of a commercial program. Allows you to explore your wireless environment in detail using detailed infographics. Shows networks of protocols 802.11 a / b / g / n / ac, unauthorized access points with connections, wifi channels with frequencies of 2.4 and 5 GHz, plots signals by level and power. Built-in plugins provide information about the type of protection of networks and devices connected to them, make it possible to get a list of passwords set by the manufacturer by default.

How to use Acrylic WiFi Home wi-fi scanner, how is the analysis done? The user interface is simple and easy to use. Contains a list of network identifiers, levels of received signals, MAC addresses of devices, names of their manufacturers and models. When information about hidden networks is found, it shows their identifiers. Performs an inventory of wireless networks, assigning names to identifiers and clients. In the free version, this function is quantitatively limited.

The display of parameters on the screen is configurable, it is possible to use the short and extended modes. A significant drawback of the free version is the inconvenience of saving data. You can copy only one line to the clipboard and paste it into your document.

Acrylic WiFi Home is ideal for easy diagnostics of wireless networks.

AirScout Live for Android network administrative tools

AirScout Live is developed by Greenlee. Converts your smartphone into a network analyzer. The commercial version of the product operates in seven modes. The free version is in four of them. At the same time, the paid version supports, in addition to Android, the Windows and iOS operating systems.

The app shows APs with signal strengths, security protocols, and hardware resources. Defines a more free channel, measures the signal strength, shows places with an unsatisfactory signal level.

Analyzes the parameters of using channels in the 2.4 and 5 GHz frequencies, identifies the causes of interference. Helps in choosing a location for an access point. Screenshots of networks are saved to local disk or uploaded to the cloud.

The intuitive user interface is simple and requires no additional instructions. The main advantage is portability and high speed of work. Suitable for home or small office network.

Cain & Abel for Windows

Multifunctional solution. Recovers and cracks passwords, intercepts and analyzes network traffic, including wireless. Shares similarities with Acrylic WiFi Home in capturing and processing network traffic. Equipped with a legacy interface with icons at the top for launching utilities and windowed tabs for functions.

Network traffic opens the Wireless tab. Here you can see SSIDs, signal characteristics, a list of connected clients and detailed information about them. In addition, it displays the number of packets, security protocol initialization vectors, and ARP requests. Hidden identifiers are displayed graphically. Most of the data is saved and exported to a text file.

The main disadvantage is the lack of information output in the form of visual graphs, the impossibility of detecting 802.11ac access points, determining wider channels.

Suitable for an advanced system administrator, as it allows you to recover passwords, lost credentials, analyze VoIP data on the network, track packet routing.

Homedale for Windows and macOS

This command line utility requires no installation. Shows basic information about WiFi networks and signals, supports geolocation. The dialog box has tabs "Adapters" (a list of network adapters with IP gateways and MAC addresses), "Access points" (data transfer rate, channel numbers, the ability to save and export notes for network interfaces), "Access point signal graph" (negative values ​​of the signal level in dBm) and "Frequency of use" (dependence of the frequency on the signal level).

LizardSystems WiFi Scanner for Windows

LizardSystems provides a commercial version of its product for personal use absolutely free. It features excellent functionality for analyzing and saving data to reports.

The application interface is simple and straightforward. The tabs contain information about the network interfaces with connected clients and the 802.11 protocol specifications, the current wireless connection with graphs and statistics for packets.

Detailed reports can be exported to a text file. Data output is customizable using filters.

How to use Inssider (Wi-Fi network diagnostics)

Inssider app analyzes wireless networks and channel congestion. Features shown include signal strength, network speed, ID, WiFi security, AP MAC addresses, device manufacturers, and more. Supports 2.4 and 5 GHz wireless networks.

To use this program, you need a computer with a WiFi adapter. Download and install the version of the application for your operating system from the official website. Windows and Android are supported. If you need to install the NET Framework package, a dialog box will inform you about it during installation.

The name of the network adapter is located at the top of the window. You can start or interrupt scanning by pressing the Stop / Start button. Filtering is configured in a special area, you can add or exclude fields. Thus, you can filter by manufacturer, frequency range, channel, network type, degree of protection,

The data is displayed in the form of an informational and graphic table. Unnecessary columns can be disabled. In addition, there is a timeline for the movement and crossing of radio waves. If the signal is poor, you can change the channel number in the WiFi router by going to the wireless network settings.

WiFi Analyzer for Windows and Android - how to use?

During the operation of the wireless network, there may be a decrease in speed, interference on the line, a temporary lack of signal. Using a WiFi analyzer will help improve network performance. The application will analyze the causes of braking, find a communication channel without interference. You can download it on Google Play for Android and the official Microsoft website for Windows.

After installing the program on a smartphone, two tabs with infographics will appear in the dialog box. The first one displays the scale of the quality of signal transmission by channels. The second tab will give information about loading channels. For the convenience of the user, the channels are marked in different colors. The necessary settings can be made by clicking on the icon in the upper right corner of the window.

User technical support

If we talk about what tasks the customer support service performs, then first of all it connects IT and all other areas of the business. User technical support is unlimited opportunities for users to receive qualified assistance. At the same time, system administrators and programmers will be able to obtain information about various business needs netwrok administrator.

The description of the subject area shows that without professional support from our company, you will not be able to effectively perform the assigned tasks. It should be noted that our company offers two levels of user support. First and second support lines - where is the border? The first line allows the IT infrastructure to work successfully. This includes services such as consultations, field engineers, regular audits, other work related to user requests, and we also necessarily respond to network notes from the system administrator. The second line is not just customer support. The services that we offer you are associated with training and consulting your staff members, with anti-crisis IT management, with emergency work that allows you to restore the operation of IT services.

Also, our clients have access to support for users of the 1C: Enterprise 8 system. With us you can register software, check the data on the terms of the contract, activate services and perform many other actions. Technical support is the solution to all your problems. We have established a strict procedure for considering incoming applications by the IT support service, which makes it possible to respond promptly to any request. In addition, we suggest using our website, where you can find any information of interest. For the convenience of users, we offer a convenient search on the site, we also have a special quick launch panel and a top link bar for quickly navigating to the section of interest.

Dear users! You can always order a call back and clarify the details and terms of cooperation with our professional team!

What do system administrator services mean?

The services of a visiting system administrator in Moscow are always aimed at reducing the company's costs and at the same time maintaining the same high quality of the service provided. As practice has shown, often a system administrator performs service much better than a full-time employee who constantly works in the company's office. The fact is that the on-site system administrator is interested in using his services further, and a specialist in the company's staff often has no motivation to improve his qualifications, improve service. Moreover, the prices for such system administration are quite reasonable, and often the maintenance of computers and other equipment, which is included in the cost of the services of a visiting system administrator, is much cheaper than a full-time specialist. Those who don't believe in it who is the network administrator on my computer

Services of a visiting system administrator are not only installation, configuration, maintenance of computers. It can be setting up and installing an operating system, various software, project development, laying networks, service, remote support and consulting. Prices for the services of a system administrator are affordable, so many companies choose the services of a system administrator in Moscow as a specialist who comes to perform a certain amount of work.

A visiting system administrator (Moscow) has many advantages. Firstly, this is the optimal cost of system administrator services. Secondly, smooth operation. Thirdly, the incoming administrator means the absence of force majeure, sick leave, vacations. System administrator services (Moscow) provide for payment only for actually performed work. In addition, prices for the services of a system administrator in our company are the most acceptable in the region. We also guarantee the quality of the service provided.

When ordering the service "incoming administrator" in the HelpIT.me company, you get a specialist with a high level of professionalism, who will guarantee full operability of the networks. Each of our specialists has vast experience behind him, which allows him to quickly respond to any threats and effectively eliminate them. In addition, system administration services include extensive technical support, optimization of methods and approaches for solving problems, ready-made sets of solutions and correctly selected software for each individual company.

IT services for small businesses

IT services for companies

Services that are provided for business in the field of IT must comply with the currently applied methodologies, international and domestic standards. Outsourcing companies that provide such services often use their own processes and management systems to ensure the efficient operation of the IT infrastructure of various organizations. Such work is carried out on the basis of ITSM - today it is a universal approach that meets the needs of the business processes of most companies. Also for these purposes, the international ITIL methodology is used, which allows you to optimize the work of the information structure and the work of the enterprise as a whole.

What do we offer? We offer IT outsourcing, IT audit and optimization, maintenance of computers, local network, servers and other equipment and systems of your company.

How we are working? IT services for business consist in the fact that we create an IT infrastructure from scratch, taking full responsibility for the implementation of a full-fledged IT system. We also provide an effective support service for each client and provide a high level of services provided.

Provision of services based on ITSM and ITIL

ITSM-based services enable you to assist in the IT service delivery process so that the organization you serve can run its own business as efficiently and successfully as possible. That is why it is very important for an outsourcing organization that management is carried out using the optimal combination of correctly selected information technologies, appropriate specialists and technological processes. And to implement this management method, documents included in the ITIL library are used.

This international methodology presents ways of organizing for the activities of IT departments and companies that have shown the greatest efficiency. This methodology includes seven volumes with the described set of processes that ensure the proper level of quality of information services and increase the level of user satisfaction. The applied process approach makes it possible to obtain effective IT services for small businesses, while making it possible to achieve strategic goals and daily business tasks. In addition, control and management of resources is provided with the help of which such goals and objectives are achieved.

IT services for business network administrator description

For almost 20 years, many companies have transferred non-core areas of their business to third-party organizations in order to ensure the efficiency of their core business. IT outsourcing is especially popular. This is due to the fact that companies assessed how the delegation of authority to specialized organizations is beneficial and effective for their activities. After all, such firms have the appropriate level of qualifications, vast experience and their own solutions that are aimed at optimizing information services.

For small businesses, the point of providing such services is very important, which allows you to reduce the cost of operating the IT infrastructure. IT outsourcing for small businesses sometimes seems like a difficult step for small business leaders. They are afraid that technical support will be performed by third parties. And such indecision can lead to the fact that the company will incur significant losses.

IT outsourcing for small business in Moscow

If you are presented with 5-40 computers (workstations), and also have at least 4 servers, then it is better to use outsourcing services. A full-time system administrator with a high level of professionalism is quite an expensive "pleasure" for small and medium-sized businesses. Employees with low qualifications will not be able to fully meet the expectations of the company's management, so the best option is IT support for small businesses by an outsourcing company.

Naturally, in order to "stay afloat" in the world of information systems, to create and promote your website, you need to have assistants among the most useful Internet services for small businesses. But computer maintenance and other IT services for small businesses cannot be fully provided by such designers and applications. First, they do not have the guarantees that we provide for IT services. Secondly, they cannot provide a 3-4 times increase in 1C performance, do not provide your access to the network from anywhere, do not provide an opportunity to perform high-quality and efficient backups. We also carry out work that allows you to differentiate the access rights of different users.

IT outsourcing for small and medium-sized businesses is profitable

Representatives of large business often use outsourcing services, but the fact is that small and medium-sized businesses receive the greatest benefits from such services. This is primarily due to the fact that small businesses do not need to hire additional employees to their staff. Secondly, various peripheral equipment and computer equipment does not require constant maintenance, so support services can be received exactly when it is really needed.

Doubt about the professional qualities of a system administrator? You can use our services and receive confirmation or denial of the performance of your employee. Convenient IT services for small and medium-sized businesses are a service that you can use when you really need it. The tax burden on the company is reduced, and unnecessary costs for equipment, software and networking that will not be used in the company's future activities can be avoided.

Common mistakes when building a small business IT infrastructure

Some small business leaders do not always believe in their strengths and capabilities, so they make the same mistakes. This is a huge amount of equipment and unsystematic purchases of equipment, a cable network that is tailored for the current employees, the lack of a structure for storing data, mailboxes without a limit, employees with local administrator rights, and much more.

We understand that it is important for every organization to have a full-fledged IT infrastructure, therefore we offer a service that ensures the creation of such an area of ​​your activity from scratch. There are three components of an IT infrastructure. This is a computing, software and engineering infrastructure. It can also include cloud infrastructure. Our company offers various IT services in Moscow, including IT for small businesses. The cost of IT services from our company is not the smallest, but our clients understand that they receive transparent pricing, only high-quality services and services aimed at effective business conduct. 

Server maintenance - types of servers and features of their maintenance

Today, server maintenance services may vary depending on the type of server and the tasks that are assigned to it. The specifics of server maintenance depend on what type of equipment and system configuration is presented. Maintenance of server equipment includes analysis, checking the main / backup power supply, monitoring various services, as well as the entire system. In addition, when servicing the server, they check the total traffic, its optimization, manage accounts, analyze system data.

Enterprise Server Maintenance is an enterprise file server organization based on Free BSD or Linux. Maintaining Windows servers allows you to securely store information on a separate computer, usually using the SMB protocol. At the same time, we carry out the installation of a local network of any complexity, if you are only going to create a large-scale computer network. And in order to reduce the costs (prices) for monthly server maintenance, companies install Linux. Serving Linux servers at a company is cheaper, and they are accessed using Samba. Such systems are stable and reliable. Also, server service can be applied to the thermal servers that a company needs to connect a stand-alone computer.

We strictly comply with the server maintenance regulations, which includes the following tasks: start-up and commissioning of servers, server administration (subscription service, remote server administration, troubleshooting, breakdowns). After setting up and maintaining the servers, all types of the company's equipment will be maintained in working order and checked for faults and errors.

Benefits of working with us how much do network admins make

We perform server maintenance in Moscow when the company lacks its own specialists or a sufficient level of IT competence, technical failures arise, new technologies and products appear, and a deep and prompt IT audit is required. Server maintenance is a service that almost every organization needs.

What do we offer? Processes that are already finished and practiced, so that all work is done quickly and without delay. Repair and maintenance of servers necessarily includes documentation of the condition, the support process is also carried out, routine procedures are carried out, expert assessment is carried out, recommendations are provided.

Prices for monthly server maintenance depend on the service package that the client orders. If this is only setting up and maintaining servers in the standard version, then the cost of servicing the servers will be one, if you need DBMS support, then the price for servicing the server will be higher.

How is server maintenance done? Initially, systems are designed and equipment is installed, then the required software is installed, high-quality operation of all components is ensured, after which, if necessary, repairs and replacement of components are performed.

How we are working?

We perform server maintenance at a high professional level, since all our employees have extensive experience and are certified by manufacturers! If you need server maintenance company, contact the professionals. By the phone numbers indicated on the website, you can find out how to order the service.

Database System Administrator

Database administration

Before you figure out what a database administrator is, you need to find out what databases and their administration are. The database complex includes repositories of various structured data. However, they should not be contradictory and redundant. Each software product has a specific life cycle, which includes design, implementation and operation. Design is one of the most important factors, since the performance of the entire system, as well as its fullness and duration of operation, will depend on it. A correctly and correctly designed database allows you to satisfy the requirements of users for the content of such a database, ensures data integrity and consistency, makes it easy to perceive structured information, It also meets user performance requirements. A huge role is given to the database management system (DBMS). These are software, language tools for creating databases, the possibility of updating them and organizing the search.

Database Administrator Role (DBA)

The topic "system database administrator" is needed for those who are aiming for a new kind of work. And it’s especially interesting for everyone in the Oracle Professional community. From this material it will be possible to understand what database administration is and what responsibilities a database administrator has.

So, the database administrator is responsible for maintaining the integrity of the company's information resources. It is he who creates, saves and updates related backups based on what tasks the company has set. The administrator must have knowledge and skills aimed at restoring database software. In addition, the administrator must be able to maintain a relationship between users and the system. Also, his tasks include ensuring an appropriate level of information security. Moreover, he must ensure that only those people who need it can use the information. The system administrator (DBA) must identify system bottlenecks that limit the performance of such a system. He should also have any knowledge related to optimizing database security network administrator job description.

Work as a database administrator in Moscow is quite common. But at the same time, vacancies in the capital are always in demand, but at the same time, not everyone is ready to work in this area due to the fact that they need to perform their duties in the evening or on a weekend. If we talk about the salary of a DBA administrator, then today it is about 70 thousand rubles.

Office computer services

Computer service of offices

One of the factors that affects the success and normal performance of the company is the stable operation of computer equipment. When equipment fails, networks or entire systems do not work, it is urgent to look for those who perform maintenance on computers of organizations.

Who needs computer maintenance?

These can be large and small companies, where employees for various reasons cannot take responsibility for supporting the entire fleet of computer equipment. In large organizations, specialists may be busy with current issues, and in small companies, IT specialists are sometimes absent, since there is no need to maintain a full-time employee due to the rare use of its services.

Services for computer maintenance of offices can be represented as subscription services to computers of organizations in Moscow. This means that a contract is signed between you and the computer service company. On its basis, a whole range of activities is carried out, which includes the repair of computers and laptops, the restoration and maintenance of office equipment in working condition, and other necessary work network administrator.

The benefits of HelpIT.me are hard to overestimate. First of all, it is the fact that the computer service of offices is performed by highly qualified specialists who regularly improve their skill level, professional knowledge in any field and industry where computer service is performed. One of the reasons to order computer services in HelpIT.me may also be that there will be complete confidentiality between you and our organization. This means that all commercial data and other information will remain inside your company. It is important to understand that there is a significant difference between IT outsourcing and a full-time employee. These are more acceptable conditions for cooperation, the absence of a full-time employee who needs to pay a salary, pay a vacation, sick leave, provide him with a job.

The advantages of subscribing to computers in the office are that in the organization an employee of a third-party company performing computer services will be located only when it is really necessary. At the same time, the employer does not pay taxes for the representative of the service company, does not pay a social package, and spends money only on the services actually provided.

There are a wide variety of office service options. This may be a different frequency of arrival of a specialist in the office, a different amount of services depending on the direction of activity and the scale of the company, other conditions. The importance of maintaining an office PC is not in dispute, since today it is difficult to do without computer equipment regardless of the size of the organization.

Subscription service of computer equipment in the office allows you to support the smooth operation of computers, office equipment, organization servers. As a result, the prices for subscription services are much lower than the staff of their own IT staff. Maintenance of computer equipment can also consist in assistance when moving the office to another room, in choosing the necessary computers, other equipment, setting up the operation of all systems.

Computer help wizard call

Calling a computer master at home in Moscow: fast, professional, inexpensive

When there is no time, and computer help is urgently needed, services that include such tasks as repair, diagnostics, setting up computers and laptops, installing software, OS and various additional applications are provided by our service.

Urgent computer assistance at home or in the office will be provided to you with a 30% discount on all services! We are ready to repair computers and laptops even in situations where other companies have refused to perform work due to lack of necessary equipment, too many orders or the complexity of the problem.

Why should you contact our computer repair shop in Moscow? First of all, because we can call a computer specialist at home. Secondly, we have a clear price list for computer assistance services in Moscow, so you do not have to overpay for unnecessary services. A short list of computer assistance services will allow you to choose the types of assistance that you really need. So, this can be the diagnosis, configuration, removal of viruses or the installation of specialized programs networking administration.

Fast computer help in Moscow is a quick departure of the master at any time convenient for you. Calling a computer master at home or at your office is acceptable and reasonable prices for the services provided. Departure of the computer master at home or in the office is available for everyone. At the same time, the services of a computer master in Moscow take into account the type of breakdown, the need to replace components, and the complexity of repair. A short list of computer assistance services at home with a list of typical breakdowns is already listed on our website, so you can always determine how much you need to count on.

We repair computers, laptops in Moscow at affordable prices!

The work performed by our computer repair masters in Moscow is a professional service. We adhere to a strict algorithm of operations; therefore, setup, installation, computer diagnostics are carried out as efficiently and guaranteedly as possible.

A computer repair service provided at home involves a strict sequence of services. First, you contact us, and then a master arrives, whose primary task is to diagnose and then repair computers. After troubleshooting, the computer wizard at home issues recommendations that will help to avoid serious problems in the future.

Urgent computer assistance will also be of interest to enterprises and offices. We offer all types of services that you may need for work. At the same time, the services of HelpIT.me (Moscow) will allow you not to tear your employees away from the work process, as our masters can perform prompt repair of computers, as well as provide the user with all the necessary programs, settings and other products for professional activities.

Broke a computer or laptop? Not sure where to go? We will help you!

Computer help with home visits gives you the opportunity to quickly resolve any problem. This can be a virus, a malfunction in the equipment, setting up the programs necessary for the operation. Computer assistance is the type of service that will restore the functionality of not only computers and laptops. Computer repair at home and computer help at home is cleaning external drives from malware, debugging and tuning software, upgrading computers and laptops. We also perform work that is associated with malfunctions of peripheral equipment.

Can I solve some PC problems myself? Naturally, you can. Even an ordinary PC user will be able to eliminate a number of problems that are associated with the restoration of the device, finding deleted files, creating backups. But if you need urgent repair of computers and laptops in Moscow, and you are not an advanced user who can perform all operations with maximum speed, then it is better to contact professionals. Computer assistance, calling a wizard is a fairly quick process that does not take much time, while the customer will save his money, as he will not have to spend money on dismantling / installing equipment, as well as transportation.

Computer help at home in Moscow is an ideal option when it is urgently necessary to restore the settings of a router, server, printers and scanners. If professional computer assistance is needed, the call of an experienced craftsman who will provide prompt repair and restoration of equipment operation is simply necessary.

What do you get by ordering computer help at home? First of all, it is the security of your personal data, and secondly, it is a solution to even the most complex problem for a limited period of time. In addition, you pay for services only after you receive them, and not in advance, as is the practice in many service centers. 

Computer Services

Repair of computers and laptops

Situations when a computer malfunction occurs often occur. This can be a common virus or serious hardware failure. But in any case, work should be carried out by a specialist who can perform diagnostics, select the correct solution to the problem and ensure the operability of the equipment in the future. In this case, the maintenance of price computers is quite wide. If you need to maintain the system unit, you need to work with software, configure local networks and other computer services, then these are the services of computer assistance you can order in our company. We guarantee that our computer help price list is the most acceptable for each customer.

If you need to configure a Wi-Fi router, the Internet and networks, accessories and peripheral equipment (printers, MFPs and scanners), repair a laptop or netbook, then we are ready to provide such computer services (Moscow).

Price list for computer assistance services

It is important to understand that computer tuning services cannot be too cheap. But at the same time, prices for computer assistance services always depend on the complexity of the problem that arose at the customer. If this is a standard connection to a microphone, speakers or other components, then the cost of computer services will be low. If you need to install certain programs, repair the system unit, the price list for servicing computers will be higher. For a service such as setting up a computer, the price can also be different. 

Prices for computer services may also depend on other factors. The price list for computer repair can be formed from such types of work as: How much does a network administrator make

initial configuration of the operating system;
work related to bios;
installation of drivers and programs;
preparing a PC for installing the operating system;
preventive maintenance for software and hardware;
tuning, optimization of a computer, laptop.
Our specialists form the price list for computer assistance services as fairly as possible. If this is designing a wireless network for 1 port, then the price list for computer assistance will be minimal. If you need to create RAID arrays, then the cost of computer services will be much higher. Our masters value their work, because experience and knowledge have been gained over many years. In addition, computer assistance services include not only the cost of setting up the computer, but also the price set by the supplier for a certain type of equipment, components and various options for additional components. Therefore, for a type of service such as computer help, the price is always set reasonably.

Computer wizard in place - wizard call

Often, the prices for servicing computers are the same regardless of whether the computer master was called in place (that is, the computers were set up, the system unit was repaired at the customer's premises) or the help in installing software, assistance in installing operating systems, and other work were performed in stationary conditions of service. In some cases, prices for computer assistance services on the territory of the Customer may be lower - it all depends on whether it is possible to get certain discounts from the master. Installing software on a computer, the price of which in some companies may be overstated, is performed promptly, efficiently in our service, and at the same time, computer help is fixed. That is, the customer will not have problems with the fact

We set the price list for computer repair at a level that would be acceptable for both the ordinary customer and a large company. The wizard will be able to determine the exact cost of computer assistance only after diagnostics, removal of parameters and removal of the system unit to analyze existing problems. In any case, if your computer or laptop is broken, repairs and maintenance will be carried out in accordance with our internal regulations and the manual of the equipment manufacturer.

Patrick Chambet, IT security architect and security expert at Bouygues Telecom

The concept of enterprise architecture, very fashionable these days, has a more general framework than traditional technical architecture. It models the business of the company and its processes. He is urbanizing his information system and helping to extend the process to the technical architecture. In summary, it brings a more global vision and builds on the functional areas of the business, in addition to the resources of the IT department. It takes into account in particular the organization, business processes, governance, global architecture, IT production and security.


What is security architecture

The safety architect alongside the chief architect
The security architecture is fully integrated into the overall architecture of the IS. At Bouygues Telecom, the RSSI also works within the ISD itself, in the governance, tools and architecture department, alongside the chief architect. This promotes close relationships between IS security and the central architecture. It also helps to design the target architecture of the IS by integrating the security elements contributing to the common objective of quality of service. Security is therefore an integral part of the overall architecture of the IS. It also provides traditional perimeter security services (network filtering architecture, firewalls, DMZ, VPN, etc.) and defense in depth (trusted spaces, access controls at resource level, detection of intrusion, etc.), several building blocks of infrastructure in the form of shared services. For example, identity and authorization management, authentication directories (Active Directory, LDAP), enterprise PKI, IS access platforms for external partners, secure file transfer service with the outside, etc. More concretely, security spans the entire architecture of the IS. Security requirements are therefore an integral part of the design of the various systems and the applications constituting it. In this context, the technical architects who design the applications must respect the good practices formalized in the security standards of the company's IT developments.

Assess the risk on each IS brick
The relations between the technical architects and the security architect come up against differences in vocabulary, which must be clarified first, by offering them initial training in the concepts of security, in particular in application. Once the common language is assimilated and the first reflexes acquired, the dialogue is much more constructive, because the various stakeholders better understand the risks which weigh on the various systems composing the IS (and therefore on the business processes based on those -this). They also measure the security needs necessary in order to limit these risks to an acceptable level (without even having to address the ISO 27001 standard). The company's IS is increasingly being extended to its partners, including publishers who very often request contractual access to external maintenance for their products installed at the heart of the IS, including in production. This constitutes a significant risk that the adapted and particularly secure access architectures must cover: network filtering, encryption of flows, individual authentication, protocol breaks, enhanced traceability. For all these reasons, taking security into account in the design of the enterprise architecture is already completely essential. individual authentication, protocol breaks, enhanced traceability. 

Database administrator

Portrait of the profession
The database administrator is responsible for the design of these databases, their implementation, their protection and their procedures for use. He also oversees the management and operation of data and database software while ensuring their integration and efficiency. He works closely with analysts and designers due to their related tasks.

This profession is for you if: Information security architect salary

 You have excellent oral and written communication skills in French and English
 You show leadership
 You are skilled in interpersonal relationships
 You have a good sense of organization
 You have team spirit
 You have a sense of listening
 You find it easy to adapt to a constantly changing sector
 You have good math skills
The tasks and responsibilities that await you :

 Ensure the design, configuration and operation of data and database software, while ensuring constant service to users.
 Develop data backup and recovery systems.
 Provide solutions to data management problems and ensure the optimization of databases.
 Ensure, on the one hand, compliance with methods and standards and, on the other hand, data protection and processing.
 Work in collaboration with users, advise them and offer them support in the use of databases.
Median salary 1

$ 69,400

Required diploma or educational path
Several combinations of studies and experiences can be taken into consideration to enter this profession:

 Bachelor of Computer Science, Computer Science or Math
Or

 Other university degree
Or

 College studies in computer science combined with relevant experience
Or

 Equivalent
Professional experience or sector

Generally speaking, companies are looking for people with two years of experience or less for this type of job. The database administrator is considered an entry position in an organization: we usually start with this function, then we move to another computer position requiring more experience.

SOC Cybersecurity System Architect

WHAT WE CAN ACHIEVE TOGETHER:
You join an integrated team already in place (shared between Gennevilliers, the Labège site and our client's site in Toulouse), in a multicultural environment. Your position is based on our Labège site.

Upon arrival, you will follow cybersecurity and space-oriented training upon your arrival and tutoring is in place to assist you in taking up your position.

Your main missions: Network security architecture

Participate in the definition of the architecture of the security monitoring solution for the Galileo system and meet the growing security needs of a critical system at European level.

Propose and justify innovative technical solutions and choices (architecture, technology, system modeling)

Ensure a consistent definition of technical functions, taking into account the system life cycle, deployment and operational use;

Work in multidisciplinary teams and interface with Thales internal cooperants or outside the Group.

Accompany our client and ESA in technical discussions with the various stakeholders on the Galileo system (ESA, European Commission, Industrials) to validate the technical feasibility.

How 5G accompanied the fight against coronavirus in China

In the Middle Kingdom where it is operational, 5G has demonstrated its potential in many areas such as health, education and transport.
At the center of many controversies, especially for public health issues (while the latest studies on the subject show that there is no danger ), 5G is nevertheless a lever for transformation in this sector. A lever that has been activated in countries where this new mobile standard is operational, in particular during the coronavirus epidemic.

This technology has been particularly effective in curbing the pandemic, especially in China where it is operational. As the Idate (digital think thank) observes in a study, "5G has proven to be perfectly timely to deal with the coronavirus". Because 5G is not just more speed on your smartphone.

Telemedicine and teleconsultations have been used to curb the pandemic, as many "accelerated" services thanks to the speed and low latency of 5G.

Connected robots and medical imaging chief security architect
But it is especially in hospitals that it has proved most useful with connected robots and covered with biometric sensors capable of establishing precise diagnoses or even capturing images or videos.

We have thus been able to see in China connected robots embedding thermal imaging systems, portable X-rays as well as ultrasonic solutions. 5G then makes it possible to transmit these often very heavy medical images directly.

Idate cites the example of Wuhan and Tianyou Union hospitals attached to the Wuhan University of Science and Technology, which have used 5G intelligent robots supplied by China Mobile and the company CloudMinds. These robots dedicated to patients with Covid-19 disease can take body temperature, disinfect the premises, distribute medicines and meals and can also self-disinfect.

Slowing down the pandemic is also a question of reactivity in informing citizens. Again, 5G has proven useful since it allows live broadcasting in 4K or 8K HD quality and even the use of augmented and virtual reality in the affected areas.

Distance learning and virtual classes
"5G also allows the transmission of videos via a multitude of devices and cameras and has made it possible to broadcast live press conferences devoted to controlling the epidemic in Hubei province," says Idate.

Another area of ​​application is education. As we know, confinement caused the closure of schools and the establishment of distance courses. Where wired networks are not very high-quality, 5G has enabled high-quality video retransmissions and immersive classes in augmented and virtual reality, in particular operated by the giant China Mobile "particularly involved in the development of distance learning solutions".

5G has also been used to manage patient transport flows by collecting real-time information on vehicles and tracking connected vehicles.

In short, according to Idate, fortified by these experiences, "5G could make it possible to approach a new crisis of this type much more serenely. Indeed, from the first announcements of containment, all the activities likely to be carried out have been switched online and the disease has confirmed the opportunities for 5G applications that have already been anticipated. It has demonstrated the benefits of connectivity and network coverage in all activities of life by mitigating the measures of social distancing applied during confinement ". 

NIS Assessment - NIS Directive and Legislative Decree on cybersecurity

The decree applies to Essential Services Operators (OSE) and Digital Service Providers (FSD). The OSE are the subjects, public or private, that provide essential services for society and the economy in the health, energy, transport, banking, financial market infrastructures, drinking water supply and distribution and infrastructures sectors. digital. FSDs, on the other hand, are the legal entities that provide e-commerce, cloud computing or search engine services, with their main establishment, registered office or designated representative on the national territory. Both the "OSE" and the "FSD": Architectural job descriptions

they are called upon to adopt adequate and proportionate technical and organizational measures for risk management and to prevent and minimize the impact of accidents affecting the security of networks and information systems, in order to ensure continuity of service.
have the obligation to report, without undue delay, accidents that have a significant impact (according to the individual definitions of the reference sector), respectively on the continuity and on the provision of the service, to the Italian Computer Security Incident Response Team (CSIRT), also informing the competent NIS reference authority.
DNV GL can support both subjects in pursuing compliance with the requirements of the NIS Directive, which are mandatory and also punishable. The addendum to the decree implementing the NIS, in fact, the dl of 21 September 2019, n. 105 which deals with the "Urgent provisions concerning the cybernetic national security perimeter", establishes the penalties for failure to comply with regulations which are particularly significant: eg. failure to comply with the obligations to prepare and update the list of networks, information systems and IT services referred to in paragraph 2, letter b), is punished with an administrative fine of between € 200,000 and € 1,200,000.
What are the advantages of a verification by DNV GL?
A verification by DNV GL is useful for identifying the limits of an organization's cyber security programs, supporting it in the prioritization of objectives and in the path taken to obtain complete compliance with mandatory legislation, by identifying the level current compliance with current requirements and best industry best practices. The main benefits deriving from third-party and independent evaluations help companies to answer crucial questions, concerning:
what losses can be catastrophic for the organization;
how long the organization can last;
what information cannot end up in the wrong hands;
what is the role of the organization in the socio-economic system;
what damage would cause serious disruption by the organization.
The implementation of a Cyber ​​Risk Management process is crucial for organizations because, to date, it can make the difference between success and failure for a cutting edge company.
What types of companies does it apply to?
The areas of competence are:
Energy sector - Electricity, gas and oil subsectors
Digital infrastructure sector
Digital services
Transport sector - Air transport, rail transport, water transport and road transport sub-sectors
Banking sector
Financial market infrastructure sector
Healthcare sector
Drinking water supply and distribution sector
The DNV GL methodology
DNV GL makes its experience available to companies in the field of process analysis and risk assessment to guarantee the achievement of compliance objectives through a methodological approach that follows
Verification and analysis of the main critical assets and processes, underlying the essential services
Verification of risk analyzes (process, outsourcing, IT, OT) for each identified process / asset
Verification of the classification and mapping of the detected risks to assess their degree of consistency with the exposure
Business Impact Analysis assessment (focused on the consequences of higher value risks
Assessment of the action plan to mitigate the heat
Evaluation of the contents in relation to the tables of the National Framework provided for the specific OSE / FSD Guidelines

Ransomware masquerades as COVID-19 tracking app and ESET creates decryptor

The new ransomware, called CryCryptor, has been targeting Android device users in Canada. The malware has been spreading across two websites, pretending to be an official COVID-19 case tracking app provided by Health Canada. ESET researchers analyzed the ransomware and created a decryption tool for victims.

CryCryptor appeared just a few days after the Canadian government officially announced its intention to support the development of a (voluntary) tracking application for the entire national territory called “COVID Alert”. The official app will be released under test in the province of Ontario next month.

ESET informed the Canadian Cybersecurity Center of this threat as soon as it was identified.

One of the websites used to distribute this malicious app. The other site is identical in design and only differs in domain name, which is covid19tracer Ca.

Once the user is a victim of CryCryptor, the ransomware encrypts the files on the device (the most common types of files) but instead of blocking the computer, it leaves a “readme” file that contains the attacker's email address in each directory containing encrypted files.

Fortunately, we were able to create a decryption tool for those who are victims of this ransomware.

After detecting a tweet that brought this ransomware to our radar (the researcher who discovered it mistakenly classified the malware as a banking Trojan), we analyzed the application. We discovered a bug of the type "Incorrect export of Android components" that MITER labels as CWE-926 .

Due to this failure, any application that is installed on the affected device can start any exported service provided by the ransomware. This allowed us to create the decryption tool , an app that runs the decryption functionality incorporated by its creators into the ransomware app.

Encryption / functionality
After being started, the ransomware requests to access the files on the device. Once you get that permission, it encrypts files with certain extensions, like the ones shown in Figure 2.


File extensions encrypted by ransomware

Files selected by the threat are encrypted using AES with a randomly generated 16-character key. After the CryCryptor ransomware encrypts one file, three new files are created and the original file is deleted. The encrypted file has the extension " .enc ", and the algorithm generates a salt for each encrypted file, which is stored with the extension " .enc.salt "; and an initialization vector, " .enc.iv ".


Files after encryption

After encrypting the files, CryCryptor displays a message that says "Encrypted personal files, see readme_now.txt". The readme_now.txt file is placed in every directory that contains encrypted files.


File encryption notification (left) and file content readme_now.txt (right)

Decoded
The service responsible for decrypting files in CryCryptor has the encryption key stored in the shared preferences, which means that you do not have to contact any C&C to retrieve it. It is important to note that the service is exported without restrictions in the Android Manifesto ( CWE-926 ), which means that it can be started externally.

With this in mind, we created a decryption application for those affected by CryCryptor ransomware on Android. Naturally, the decryption application only works in this version of CryCryptor ransomware.

A new family of ransomware
CryCryptor ransomware is based on open source code on GitHub. We discovered it there by performing a simple search based on the name of the application package and some strings that seemed to be unique.

The developers of the open source ransomware, which they called CryDroid, must have known that the code would be used for malicious purposes. In an attempt to make the project appear in the repository as an investigation, they claim they uploaded the code to the VirusTotal service. Although it is not clear who uploaded the sample, the reality is that it appeared in VirusTotal the same day the code was published on GitHub it architect roles and responsibilities.


Open source ransomware

Likewise, we dismiss the claim that the project is for research purposes: No responsible researcher will publicly release a tool that is easy to use for malicious purposes.

We notify GitHub about the nature of this code.

ESET products provide protection against CryCryptor ransomware, which they detect as Trojan.Android/CryCryptor.A. In addition to using a quality security solution for mobile devices, we recommend Android users to install applications only from reliable sources, such as the Google Play store.

Description of tasks and responsibilities - Security architect

The purpose of this mandate is:
Under the supervision of the Chief Director, IT Security and the Senior Director, Architecture, Practice and Technologies, the security architect provides the framework, the directions, the solutions and the support for IT initiatives and security, ensuring the security of the company's IT systems.

More specifically, he / she:
- Supports IT solution architects, designers and delivery teams to ensure that business systems and technological solutions are delivered are secure and aligned with the principles and rules of architecture security;
- Participates as a security expert in reviews of solution architectures and design files for various IT projects;
- Produces security solutions architectures and supports design and integration teams until delivery;
- Assists IT security and architecture managers in the development and application of security guidelines, principles and standards;
- Contributes to risk assessment activities and the development of a mitigation plan architect job duties.


Job Requirements - Security Architect

Experience
- Seven years or more of professional experience in computer security;
- Experience in integrating security measures into business solutions;
- Experience in security architecture, design and integration of security solutions.

Knowledge and skill
- Knowledge of security architecture;
- Ease of understanding business issues and integrating them into the development of solutions or control measures;
- Good knowledge of security technologies and ability to produce functional and technological architecture;
- Knowledge of concepts and solutions for securing cloud services and mobile technologies;
- Knowledge of SDLC processes, Agile delivery method, DevOps;
- Good understanding of internal and network protocols, operating systems, and current technologies;
- Understanding of the principles of cryptography;
- Strong ability to solve problems, identify solutions and follow up until resolved;
- Collaborative approach and excellent interpersonal skills and oral and written communication (English and French);
- Spirit of synthesis and capacity for popularization;
- Dynamism, pragmatism and passion for the field;
- Integrity and professionalism.

Assets
- Certification CISSP, CISA, CISM, CCSP, GIAC or other relevant;
- Knowledge of technological environments Microsoft, Cisco, VMware, CheckPoint, Symantec, Splunk, CrowdStrike, etc .;
- Knowledge of security concepts in cloud (Azure, Office365, AWS, etc.) and mobile (iOS, Android, AirWatch) environments;
- Knowledge of the financial sector and investment;
- Experience in international companies.