At Intuitive, we're a group of profoundly proficient individuals cooperating to progress negligibly intrusive consideration. We accept speed is life, little groups have large effect and advancement is basic to our prosperity. Our brains—and entryways—are constantly open. We are pleased with our achievements, yet humble in our methodology. We do work that issues with a remarkable group who has faith in having any kind of effect for our clients, specialists and their patients around the globe. We are Intuitive.
IT User Support Specialist - Aubonne - Fixed Term contract - 4 months
The essential job of the IT User Support Specialist is giving first and second level help through accepting calls and dealing with the subsequent episodes or Service Requests, utilizing the occurrence the board and solicitation satisfaction forms, in accordance with Service Desk targets.
Jobs and Responsibilities:
Arrangement gear and access (counting system and appropriate application access) for representative use, performing legitimate establishment of equipment, working frameworks and application programming. This incorporates however not constrained to: Laptop, Desktop, Printer, Fax, IP Phones, Mobile Devices (Phones and Tablets) and fringe gear
Examine and give specialized answers for new and progressing occurrences and demands inside the Service Level Agreement (SLA), recording arrangements as required. Create main driver examination and remedial activities plan
Keep up a significant level of client support for all episodes and solicitations, this incorporates guaranteeing that clients are given standard updates
Help with on-boarding of every new client, including PC arrangement and sending for new workers utilizing standard equipment, pictures and programming
Course and heighten non-Tier1/2 issues to particular people in question, lead intermittent development and keep up goals status
Log, track, report and resolve approaching solicitations utilizing the assistance work area programming arrangement
Keep up stock of all hardware, programming and programming licenses
Work intimately with US Corporate IT, Ops and Infrastructure groups to adjust undertakings and procedures
Take part in "off-hours", end of the week and accessible if the need arises bolster when required
Capabilities
Required Knowledge, Skills, and Experience:
Helpdesk Support Salaries
5-8 years of IT Support involvement with a multi-social, quick moving condition
Must be a self-starter, fast student, results-situated, cooperative person and have a reputation of opportune, top notch expectations
Solid capacity to organize different errands and demands at the same time
Exceptionally Customer center situated
Errand, results and procedure arranged
Phenomenal composed and verbal relational abilities and capacity to work in a worldwide domain with visit correspondences with Global IT groups
More likely than not showed critical thinking aptitudes to investigate medium to complex circumstances
Capacity to work autonomously in an opportune, sorted out, precise way
Working capability of:
Microsoft Windows 10
Microsoft Windows 7
Building and imaging of end-client workstations, PCs and tablets
Office 2010/2013/2016 applications
Office 365 – Administration
End client support for Microsoft Exchange
iOS cell phone backing and sending
Video Conferencing frameworks support
Windows Server 2008 and 2012
Printer Management
Dynamic Directory client account, security gatherings and GPO's organization and access the board
Microsoft Networking ( DHCP, DNS)
Strong comprehension of TCP/IP LAN and WAN systems
Conversant in French and English
Favored Knowledge, Skills, and Experience:
Experience on SSCM
Cisco IP-Tel/VOIP experience
Involvement in EMC Isilon Storage and Backup
Great comprehension of Wireless Networks and security advancements
Organization and organization of Virtual Machines (VMware)
ITIL Certification
IT User Support Specialist - Aubonne - Fixed Term contract - 4 months
The essential job of the IT User Support Specialist is giving first and second level help through accepting calls and dealing with the subsequent episodes or Service Requests, utilizing the occurrence the board and solicitation satisfaction forms, in accordance with Service Desk targets.
Jobs and Responsibilities:
Arrangement gear and access (counting system and appropriate application access) for representative use, performing legitimate establishment of equipment, working frameworks and application programming. This incorporates however not constrained to: Laptop, Desktop, Printer, Fax, IP Phones, Mobile Devices (Phones and Tablets) and fringe gear
Examine and give specialized answers for new and progressing occurrences and demands inside the Service Level Agreement (SLA), recording arrangements as required. Create main driver examination and remedial activities plan
Keep up a significant level of client support for all episodes and solicitations, this incorporates guaranteeing that clients are given standard updates
Help with on-boarding of every new client, including PC arrangement and sending for new workers utilizing standard equipment, pictures and programming
Course and heighten non-Tier1/2 issues to particular people in question, lead intermittent development and keep up goals status
Log, track, report and resolve approaching solicitations utilizing the assistance work area programming arrangement
Keep up stock of all hardware, programming and programming licenses
Work intimately with US Corporate IT, Ops and Infrastructure groups to adjust undertakings and procedures
Take part in "off-hours", end of the week and accessible if the need arises bolster when required
Capabilities
Required Knowledge, Skills, and Experience:
Helpdesk Support Salaries
5-8 years of IT Support involvement with a multi-social, quick moving condition
Must be a self-starter, fast student, results-situated, cooperative person and have a reputation of opportune, top notch expectations
Solid capacity to organize different errands and demands at the same time
Exceptionally Customer center situated
Errand, results and procedure arranged
Phenomenal composed and verbal relational abilities and capacity to work in a worldwide domain with visit correspondences with Global IT groups
More likely than not showed critical thinking aptitudes to investigate medium to complex circumstances
Capacity to work autonomously in an opportune, sorted out, precise way
Working capability of:
Microsoft Windows 10
Microsoft Windows 7
Building and imaging of end-client workstations, PCs and tablets
Office 2010/2013/2016 applications
Office 365 – Administration
End client support for Microsoft Exchange
iOS cell phone backing and sending
Video Conferencing frameworks support
Windows Server 2008 and 2012
Printer Management
Dynamic Directory client account, security gatherings and GPO's organization and access the board
Microsoft Networking ( DHCP, DNS)
Strong comprehension of TCP/IP LAN and WAN systems
Conversant in French and English
Favored Knowledge, Skills, and Experience:
Experience on SSCM
Cisco IP-Tel/VOIP experience
Involvement in EMC Isilon Storage and Backup
Great comprehension of Wireless Networks and security advancements
Organization and organization of Virtual Machines (VMware)
ITIL Certification
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