Subtlety Voice Engineer (Cisco)

cisco voice occupations 

Organization Overview 

Overall Technology (WWT) is a worldwide innovation integrator and store network arrangements supplier. Through our way of life of development, we move, assemble, and convey business results, from thought to result. 

Situated in St. Louis, WWT works intimately with industry pioneers, for example, Cisco, HPE, Dell EMC, NetApp, VMware, Intel, AWS, Microsoft, and F5, zeroing in on three market fragments: Fortune 500 organizations, specialist co-ops and the public area. WWT is a cisco voice jobs $12 billion dollar secretly held association that utilizes in excess of 6,000 individuals and works in more than 2.5+ million square feet of cutting edge warehousing, dispersion and coordination space deliberately situated all through the world. WWT is pleased to declare that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 10th continuous year and was granted for various classes on Glassdoor's 2019 Employees' Choice Awards, regarding the Best Places to Work. 

Overall Technology Holding Co, LLC. (WWT) has a chance accessible for Nuance Voice Engineer (Cisco) to help our customer situated in the Columbus, OH (far off yet might want the alternative to come nearby). 

Title: Nuance Voice Engineer (Cisco) 

Area: Columbus, OH (distant however might want the choice to come nearby) 

Length/Type of Job: 6 Month agreement to recruit 

Obligations/Job Duties: 

In any event 2 years Healthcare experience is liked. 

Lead/add to the plan, incorporation, organization, and upkeep of the framework and administrations (all parts of the innovation lifecycle) in the PCCE foundation while zeroing in on NLP functionalities 

Ability with building conversational IVR streams utilizing Nuance improvement system, Nuance exchange modules, Nuance application announcing and ought to have actualized NLU based IVR arrangements (3 Years Preferred) 

Work intimately with specialty units to acquire top to bottom comprehension of business issues; recognize, examine and make an interpretation of business needs into utilitarian particulars 

Evaluate, plan and report specialized prerequisites supporting business needs; Develops execution necessities for specialized foundation and administrations 

Design/investigate, and so forth in Cisco CUCM, UCCE/PCCE and NLP arrangements 

Work with Cisco TAC and help direct dealing with the Contact Center Enterprise climate (UCCE/PCCE )

Investigate, look after, update, and give answers for complex equipment/programming issues, Escalation point for creation uphold episodes and issues 

Deals with issues of assorted degree and unpredictability 

Guarantee that prerequisites for high accessibility are set up for the Cisco; Plans limit needs; Manages configuration changes 

Surveys or presents innovation answers for working groups, providers, and clients. 

Exhibited capacity to configuration, send, and investigate UCCE/PCCE issues including understanding logs, pulling logs from worker stage; capacity to arrange issue goal endeavors with various assets (Vendors, Customers, IT) 

Firm comprehension of CUCM call directing, gadget pools, codec setups, dial-companions, and parcel the board 

Extra Skills liked 

Involvement in systems administration and how the UCCE and CUCM frameworks coordinate on a corporate organization. 

Involvement in vCenter, ESXi, VMs 

Exhibits activity, capacity to work freely and with a solid feeling of framework proprietorship, capacity to perform multiple tasks 

Capacity to convey plainly, both verbally and recorded as a hard copy with affectability to the crowd and substance, Collaboration aptitudes and meticulousness 

Experience Required 

5+ long periods of NLP experience, introducing and progressed setup on Cisco UCCE stages; specialized information on Cisco UCCE - ICM, CVP, CUIC, and Finesse 

Experience of confirming and presenting new foundation innovations, planning or actualizing complex parts and administrations, building, testing, and coordinating framework segments or administrations, applying security and controls approaches for foundation segments 

Extra Experience liked 

Involvement in administrating ESXi has, Virtual Machines, and Linux apparatuses 

Information on Windows Server and Linux OS, Windows/Linux scripting 

Information on Cisco ICM and CVP call content advancement educationRequired 

Four year certification or identical experience