It's enjoyable to work in an organization where individuals genuinely BELIEVE in what they're doing!
We're focused on bringing enthusiasm and client center to the business.
Expected set of responsibilities
Our center is your solidarity…
ABC Fitness Solutions ( abcfitness.com ) is the chief supplier of programming and related administrations for the wellness business, and has gained notoriety for greatness in help for clubs and their individuals. ABC is the confided in supplier to help execution and make a complete wellness experience for individuals from clubs of all sizes whether a multi-area chain, establishment or a free rec center entry level desktop support jobs.
Established in 1981, ABC helps almost 16,000 clubs and offices worldwide perform better and all the more productively offering a far reaching SaaS club the board arrangement that empowers club administrators to accomplish ideal execution. ABC Financial is a Thoma Bravo portfolio organization, a private value firm centered around putting resources into programming and innovation organizations ( thomabravo.com ).
At the very center…
This position is straightforwardly liable for taking care of the inbound and outbound calls while offering quality assistance to clients. This position is straightforwardly answerable for the general efficiency of the specialized help call focus.
What you'll do:
Make episode tickets for following of customers PC/programming and equipment issues
Liable for accepting inbound cals coordinated from the line
Answerable for making and noticing an occurrence ticket for each call
Liable for investigating announced issues and responding to customer questions
Keep up individual principles:
Meet least QA of 80%
Least timetable adherence of 92%
Keep up worthy mistake rate
Keep up a discussion time normal of 15 min or less
Keep up division principles
Complete extraordinary tasks as appointed
Perform different obligations as allocated by director or the executives
Standard and solid participation required
What you'll require:
Must have direct investigating abilities
Must have an establishment of systems administration information on modems and switches
Must have the option to transfer data to both specialized and non-specialized clients
Must have a working information on all windows working frameworks
Must be able to make/find/alter information base articles
Must have the option to precisely and adequately discuss bearing with other departmental staff individuals both verbally and recorded as a hard copy
Capacity to perform various tasks in a relentless climate
Must be amazingly thorough and ready to settle on cool headed choices
Must act naturally persuaded
Must have great language aptitudes and expert telephone presence
Must be trustworthy
What you bring to the table:
Secondary School Diploma
2+ years involvement with a specialized help call focus or same
Work-from-home experience gainful
Bi-lingual is an or more
Why You Will Want to Join ABC Fitness Solutions:
100% paid preparing
Full advantages bundle and 401k with organization coordinate
Serious compensation
Taken care of time
An invigorating society and family environment
Strong administration and colleagues
Occasion to learn, develop, and advance your vocation
No comments:
Post a Comment